Curious about Managed IT Services for your business? Find answers to your frequently asked questions and learn how Complete Technologies can support your team.
What is a Managed Service Provider (MSP)?
A Managed Service Provider (MSP) is an outsourced IT team that provides technical services and technology strategy. As an MSP, we offer a wide range of technical services including desktop support, network monitoring, cyber security, asset management, and disaster recovery. We focus on the technology so that you can focus on your business.
What are the benefits of working with us?
Our team is made up of people who love technology and solving problems. Your business receives the benefit of an entire IT team and their many years of experience. We are continually learning and evolving to the ever changing technical landscape so that your business can adapt to the challenges of a modern day business.
How much does it cost?
We offer 3 different levels of support depending on the needs of your business. Our fees are based on which level of support you choose and is calculated per device including computers & servers. We don't charge per network or mobile device.
If you would like to know the cost of monthly support for your business, please reach out and we would be happy to provide you with a quote.
What industries do we support?
Our team provides technical support to businesses across a wide range of industries and the unique software's that go along with them. These industries include:
- Medical & Veterinary
- Construction & Trades
- Insurance & Accounting
For more information about our experience please visit Where We Shine .
What size of company can benefit from Managed IT Services?
Businesses of all sizes can benefit from Managed IT Services. Our clients on average employ 10 to 75 people however, we also provide services for larger and smaller companies.
What if I have an emergency technical issue in the middle of the night?
We provide 24/7 support and have an on-call technician for any technical support you may need outside of regular business hours. We also utilize 24/7 alerting and monitoring tools to ensure your network is secure even when you're sleeping.
What kind of response time can I expect?
Our technicians work on tickets on a severity basis - the most urgent and severe problems take priority so you are not stuck waiting to get your business back online.
We aim to respond to all tickets within 15 minutes and on average a solution is provided within 2 hours.
How do I get things started?
Give us a call or reach out to us using our contact form below with some basic information about your business and any issues you are currently facing. We will get in touch as soon as possible and arrange for a site assessment and meeting to get to know you and your business.
What can I expect during the onboarding process?
After completing a site assessment we will provide you with a quote outlining the various options specific to your business and the associated costs. When you approve the quote we will then schedule technicians to come on site to help get your team onboarded and ready to utilize our services. We will then spend the next month getting to know your business, your needs & how to adapt our services to best fit your company.